Store Policies
Thank you for visiting! We ask you allow us 24-48 hours on all replies. We have a physical store filled with lovely antiques, new coastal products & of course- SEASHELLS! We are located on Mustang Island in Port Aransas, TX at 210 North Alister St- Suite 1, 2, & 3, as well as at our shell shop, Origins at 165 W Cotter Ave. We'd love if you stopped by to SEA us in person!
Please be aware that there may be unseen delays during Hurricane Season.
Be abundantly blessed!
Warm beachy hugs,
The Shell Lady (Lynnette)
& Family
Returns and exchanges
I gladly accept returns on most items
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
ALL CLOTHING ITEMS ARE A FINAL SALE- Sorry but we don't accept clothing returns. If you are unfamiliar with how our brands fit in person, please don't purchase them from us without trying them on in store. We are a small boutique and unfortunately cannot deal with damages and returns on clothing.
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
RETURNS POLICY
If you would like to return an item we will require you to pay for return shipping. All returns are subject to a 15% restock fee. Custom orders & items that are on sale are not eligible to be returned. We do recommend purchasing insurance when returning an item. The item must be returned in resellable condition.
Any items that are returned without a prior return agreement with incur a restock fee of 25%.
We do not accept exchanges.
If you received an item that is damaged, please contact us within 3 business days of arrival- we are happy to make arrangements for a replacement if the item is available.
Please keep all packing material & take photos of any outer damage to the boxes. We will require the item to be returned. Upon return of the damaged item, we will issue a refund if a replacement is not a viable option. We do purchase insurance on all packages & take care of any claims for our customers.
If you would like to return an item we will require you to pay for return shipping. All returns are subject to a 15% restock fee. Custom orders & items that are on sale are not eligible to be returned. We do recommend purchasing insurance when returning an item. The item must be returned in resellable condition.
Any items that are returned without a prior return agreement with incur a restock fee of 25%.
We do not accept exchanges.
If you received an item that is damaged, please contact us within 3 business days of arrival- we are happy to make arrangements for a replacement if the item is available.
Please keep all packing material & take photos of any outer damage to the boxes. We will require the item to be returned. Upon return of the damaged item, we will issue a refund if a replacement is not a viable option. We do purchase insurance on all packages & take care of any claims for our customers.
Payment
We accept all major Credit Cards, Paypal, Personal Checks, and Phone Orders.
Shipping
DOMESTIC ORDERS:
US orders are shipped via USPS or FedEx depending on value and weight. Insurance is included on packages shipped USPS Priority/Express Mail, and all FedEx packages. Insurance is not offered on any parcel shipped First Class Mail.
SHIPPING SUPPLIES:
We pay out of pocket for all boxes, shipping & packaging supplies, and obtain extra insurance if necessary at no additional cost to you. We use recycled materials & spend countless hours producing shredded padding for our products. We do purchase recycled packing supplies as well and work with a local recycling center to obtain additional resources. Our products and items are fragile, and we do our very best to package and wrap all items with utmost of care. Being GREEN takes time, patience, and understanding- we ship natural products, we try very hard NOT to package our Natural Products in materials that will not biodegrade or cannot be recycled or reused by our customers.
SHIPPING TIMES:
Our Regular processing time is 3-5 business days. Custom, wedding & most our vintage corals do require additional processing time, they are typically 4-7 business days.
CUSTOM ORDER SHIPPING TIMES:
Due to volume and demand, many of our pieces are made to order and are each truly one of a kind. The shipping time quoted at checkout is typically the transit time through the shipping carriers and does not include actual creating time. Depending on the demand & outstanding requests from our clients, creating time can vary from 6-10 business days... Please feel free to send us an inquiry if you have a deadline & we'll do our best to accommodate your requests. Rush shipping is available through USPS or UPS but does not include creating time necessary to prepare each piece for its departure to its new home'
RUSH SHIPPING and PROCESSING:
If you have an item that needs to be rush delivered, please contact us and we will explain our fee for Rush Processing. Rush processing fees are not actual rush shipping rates- they are separate. We often have a large list of orders ahead of any new orders placed. Our normal processing time for regular orders (not customized order) is 3-5 days. That is the time before an item is actually shipped, we base the rush processing rate upon that info. If selecting to add a rush processing, your order is moved to the top of the list. You still may have an additional shipping charge through our cost from the carrier for receiving the package sooner. ***Otherwise items are shipped in the order they are received. Some custom orders or 'made to order' pieces do take additional time to complete.
RETURNED SHIPMENTS:
If a shipment is returned due to an incorrect address, we are willing to reship, however we will require shipping is paid. If you would no longer like the product we will refund you, but we do charge a 20% restock fee.
ADDRESS CHANGES:
As a courtesy we will update the address. On occasion the system will override the address change. We do feel the need to tell our customers that this is a possibility & if this does happen we are not responsible. There is also the option to refund/cancel the order & it be reordered under the correct address.
US orders are shipped via USPS or FedEx depending on value and weight. Insurance is included on packages shipped USPS Priority/Express Mail, and all FedEx packages. Insurance is not offered on any parcel shipped First Class Mail.
SHIPPING SUPPLIES:
We pay out of pocket for all boxes, shipping & packaging supplies, and obtain extra insurance if necessary at no additional cost to you. We use recycled materials & spend countless hours producing shredded padding for our products. We do purchase recycled packing supplies as well and work with a local recycling center to obtain additional resources. Our products and items are fragile, and we do our very best to package and wrap all items with utmost of care. Being GREEN takes time, patience, and understanding- we ship natural products, we try very hard NOT to package our Natural Products in materials that will not biodegrade or cannot be recycled or reused by our customers.
SHIPPING TIMES:
Our Regular processing time is 3-5 business days. Custom, wedding & most our vintage corals do require additional processing time, they are typically 4-7 business days.
CUSTOM ORDER SHIPPING TIMES:
Due to volume and demand, many of our pieces are made to order and are each truly one of a kind. The shipping time quoted at checkout is typically the transit time through the shipping carriers and does not include actual creating time. Depending on the demand & outstanding requests from our clients, creating time can vary from 6-10 business days... Please feel free to send us an inquiry if you have a deadline & we'll do our best to accommodate your requests. Rush shipping is available through USPS or UPS but does not include creating time necessary to prepare each piece for its departure to its new home'
RUSH SHIPPING and PROCESSING:
If you have an item that needs to be rush delivered, please contact us and we will explain our fee for Rush Processing. Rush processing fees are not actual rush shipping rates- they are separate. We often have a large list of orders ahead of any new orders placed. Our normal processing time for regular orders (not customized order) is 3-5 days. That is the time before an item is actually shipped, we base the rush processing rate upon that info. If selecting to add a rush processing, your order is moved to the top of the list. You still may have an additional shipping charge through our cost from the carrier for receiving the package sooner. ***Otherwise items are shipped in the order they are received. Some custom orders or 'made to order' pieces do take additional time to complete.
RETURNED SHIPMENTS:
If a shipment is returned due to an incorrect address, we are willing to reship, however we will require shipping is paid. If you would no longer like the product we will refund you, but we do charge a 20% restock fee.
ADDRESS CHANGES:
As a courtesy we will update the address. On occasion the system will override the address change. We do feel the need to tell our customers that this is a possibility & if this does happen we are not responsible. There is also the option to refund/cancel the order & it be reordered under the correct address.
