Store Policies

Store Policies

Thank you for visiting Loving Coastal Living! Please allow 24-48 hours for us to respond to inquiries as we manage both our physical and online stores. Our storefront is located on Mustang Island in Port Aransas, TX:

  • Loving Coastal Living Origins: 165 W Cotter Ave

We’d love for you to SEA us in person and explore our collection of antiques, coastal treasures, and, of course, seashells! Please note that delays may occur during Hurricane Season.

Be abundantly blessed!
Warm beachy hugs,
The Shell Lady (Lynnette) & Family

Returns and Exchanges

We gladly accept returns on most items, with the following conditions:

  • Contact us within: 3 days of delivery

  • Ship items back within: 7 days of delivery

  • Exclusions: We do not accept exchanges or cancellations.

Final Sale Items:
All clothing items are final sale. If you’re unfamiliar with how our brands fit, please visit our store to try them on before purchasing. As a small boutique, we cannot accommodate clothing returns or damages.

If you encounter any issues with your order, don’t hesitate to contact us!

Non-Returnable Items:
Due to the nature of these items, we cannot accept returns or exchanges unless they arrive damaged or defective:

  • Custom or personalized orders

  • Perishable products (e.g., food, flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Sale items

Returns Policy

If you wish to return an item:

  • Return shipping is the buyer's responsibility.

  • A 15% restocking fee applies to all returns.

  • Custom orders and sale items are non-returnable.

We recommend purchasing insurance for return shipments. Items must be returned in resellable condition.

Unauthorized Returns:
Returns made without prior agreement will incur a 25% restocking fee.

Damaged Items:
If your item arrives damaged, please contact us within 3 business days. We’ll arrange for a replacement or refund if a replacement is unavailable.

  • Keep all packaging materials and take photos of any damage.

  • Items must be returned before a refund or replacement is issued.

We insure all packages and handle claims on your behalf.

Payment Methods

We accept the following:

  • All major credit cards

  • PayPal

  • Personal checks

  • Phone orders

Deposits, Payment Plans & Merchandise Holds

Loving Coastal Living Origins is happy to work with customers on select purchases of higher-value merchandise, including large shells, corals, and other coastal treasures. Any deposit, payment plan, or extended merchandise hold must be agreed upon at the time of purchase.

Deposits

Deposits are applied toward the agreed-upon purchase price and secure the merchandise for the customer under the terms of the original agreement. The deposit amount, remaining balance, payment deadlines, and any applicable cancellation terms will be communicated at the time of purchase.

Deposits are not automatically refundable. Whether a deposit may be retained or refunded will depend on the terms agreed upon at the time of purchase and applicable law.

Payment Plans & Deadlines

Unless otherwise agreed upon in writing, the remaining balance must be paid by the established payment deadline. Customers are responsible for meeting the agreed-upon payment schedule.

Any changes to the payment schedule or final payment deadline must be approved by Loving Coastal Living Origins.

Merchandise Holds & Storage

When merchandise is reserved for a customer, it is removed from our available inventory and may require additional storage space. Extended holds must have an agreed-upon payment schedule and final payment deadline.

Loving Coastal Living Origins cannot guarantee indefinite storage of unpaid merchandise. Any special storage arrangements or fees must be agreed upon in advance.

Missed Payments & Unpaid Merchandise

If a customer fails to complete payment by the agreed-upon deadline, Loving Coastal Living Origins may provide written notice establishing a final deadline for payment.

If the remaining balance is not paid by the final deadline provided, we reserve the right to cancel the merchandise hold and make the item available for resale, subject to the original purchase agreement and applicable law.

Any deposits or partial payments already received will be handled according to the terms of the original agreement and applicable law.

High-Value Purchases

For high-value merchandise or extended payment arrangements, we may require written acknowledgment of the purchase price, deposit, payment schedule, final payment deadline, and applicable cancellation and merchandise-hold terms before reserving the item.

We appreciate your understanding and cooperation. As a small, family-owned business, we strive to accommodate our customers while ensuring that our inventory and storage resources are managed fairly and responsibly.

Shipping Information

Domestic Orders

We ship via USPS or FedEx based on the value and weight of your order.

Sustainable Packaging

We are committed to being eco-friendly!

  • We use recycled materials and biodegradable packaging whenever possible.

  • Additional insurance and extra care are taken to ensure your items arrive safely.

Insurance

We have partnered with SavedBy Package Protection to offer you the quickest & easiest way to FULLY insure your package. If you opt to not purchase the package protection, we are not responsible for damages/lost packages.

Most shipping services offer a standard insurance which is typically $100. However, claims with the carriers can take a substantial amount of time, require extensive photos, & typically require customers to hold on to the damaged items & packing material. Items that are over the standard liability of the insurance company are not covered, unless additional insurance is purchased.

Shipping Times

  • Regular Processing Time: 3-5 business days

  • Custom/Wedding/Vintage Coral Orders: 4-7 business days

  • Made-to-Order Items: Allow 6-10 business days for creation, depending on demand.

If you have a deadline, please contact us—we’ll do our best to accommodate your request.

Rush Shipping & Processing

For expedited orders, we offer rush processing for an additional fee:

  • Rush processing ensures your order is prioritized, but does not include shipping costs.

  • Rush shipping rates are charged separately based on carrier rates.

Returned Shipments & Address Changes

  • Returned Shipments: If an item is returned due to an incorrect address, we can reship for an additional shipping fee or issue a refund (minus a 20% restocking fee).

  • Address Changes: We will do our best to update shipping addresses, but errors may occur. In such cases, we are not responsible for misdeliveries. Alternatively, we can cancel and refund the order, allowing you to reorder with the correct address.

We hope these policies answer your questions and help us provide the best possible service. Thank you for supporting our small business!