Thank you for visiting Loving Coastal Living! Please allow 24-48 hours for us to respond to inquiries as we manage both our physical and online stores. Our storefronts are located on Mustang Island in Port Aransas, TX:

• Main Location: 210 North Alister St, Suites 1, 2, & 3
• Origins Shell Shop: 165 W Cotter Ave

We’d love for you to SEA us in person and explore our collection of antiques, coastal treasures, and, of course, seashells! Please note that delays may occur during Hurricane Season.

Be abundantly blessed!
Warm beachy hugs,
The Shell Lady (Lynnette) & Family

Returns and Exchanges

We gladly accept returns on most items, with the following conditions:

• Contact us within: 3 days of delivery
• Ship items back within: 7 days of delivery
• Exclusions: We do not accept exchanges or cancellations.

Final Sale Items:
All clothing items are final sale. If you’re unfamiliar with how our brands fit, please visit our store to try them on before purchasing. As a small boutique, we cannot accommodate clothing returns or damages.

If you encounter any issues with your order, don’t hesitate to contact us!

Non-Returnable Items:
Due to the nature of these items, we cannot accept returns or exchanges unless they arrive damaged or defective:

• Custom or personalized orders
• Perishable products (e.g., food, flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)
• Sale items

Returns Policy

If you wish to return an item:

• Return shipping is the buyer's responsibility.
• A 15% restocking fee applies to all returns.
• Custom orders and sale items are non-returnable.

We recommend purchasing insurance for return shipments. Items must be returned in resellable condition.

Unauthorized Returns:
Returns made without prior agreement will incur a 25% restocking fee.

Damaged Items:
If your item arrives damaged, please contact us within 3 business days. We’ll arrange for a replacement or refund if a replacement is unavailable.

• Keep all packaging materials and take photos of any damage.
• Items must be returned before a refund or replacement is issued.

We insure all packages and handle claims on your behalf.

Payment Methods

We accept the following:

• All major credit cards
• PayPal
• Personal checks
• Phone orders

Shipping Information

Domestic Orders

We ship via USPS or FedEx based on the value and weight of your order. Insurance is included for:

• USPS Priority/Express Mail
• All FedEx shipments

First Class Mail shipments do not include insurance.

Sustainable Packaging

We are committed to being eco-friendly!

• We use recycled materials and biodegradable packaging whenever possible.
• Additional insurance and extra care are taken to ensure your items arrive safely.

Shipping Times

• Regular Processing Time: 3-5 business days
• Custom/Wedding/Vintage Coral Orders: 4-7 business days
• Made-to-Order Items: Allow 6-10 business days for creation, depending on demand.

If you have a deadline, please contact us—we’ll do our best to accommodate your request.

Rush Shipping & Processing

For expedited orders, we offer rush processing for an additional fee:

• Rush processing ensures your order is prioritized, but does not include shipping costs.
• Rush shipping rates are charged separately based on carrier rates.

Returned Shipments & Address Changes

• Returned Shipments: If an item is returned due to an incorrect address, we can reship for an additional shipping fee or issue a refund (minus a 20% restocking fee).
• Address Changes: We will do our best to update shipping addresses, but errors may occur. In such cases, we are not responsible for misdeliveries. Alternatively, we can cancel and refund the order, allowing you to reorder with the correct address.

We hope these policies answer your questions and help us provide the best possible service. Thank you for supporting our small business! 🌊